Job Description

We are seeking a friendly and professional Customer Service Representative to join our team. The ideal candidate will be responsible for assisting customers with inquiries, resolving issues, and ensuring a positive customer experience.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely manner
• Resolve customer complaints with patience and professionalism
• Provide accurate information about products and services
• Process orders, forms, and applications
• Maintain customer records and update account information
• Escalate complex issues to the appropriate department
• Meet personal and team customer service targets

Requirements

• High school diploma or equivalent (Bachelor’s degree preferred)
• 1+ years of experience in customer service or related field
• Excellent verbal and written communication skills in English and Hindi
• Strong problem-solving abilities
• Proficiency in Microsoft Office and CRM software
• Ability to work in shifts (including weekends if required)
• Patience and ability to handle stressful situations

Benefits

• Competitive salary with performance bonuses
• Health insurance coverage
• Paid time off and holidays
• Opportunities for career growth
• Flexible work arrangements (for remote positions)
• Training and development programs

How to Apply

Interested candidates can apply directly through our website.

Application deadline: 30th November 2026